Friendly and knowledgeable staff. I was greeted outside in the line after about 20 minutes. It was explained I would have a 10 minute wait. Once in the bay, I fou Once in the bay, I found the staff to be personable and pleasant to talk to. I was processed as quickly as possible and did not mind the wait. Everything was explained and I made my choices. Some additional services I would have liked were not available due to the items for my older van not being in stock.
I was given a time frame for when they would be in stock. It was a good visit despite the wait. Valvoline is now in my contact list and I'll be back around Special thanks to Austin, Sergio and Tyler. Very friendly staff. Very professional yet seemed as though they were genuinely enjoying their team and what they were doing.
Good group of guys at that location that day! Convenience, quick service, no scheduled appointment needed. Mike M. Higher priced than I would like but the coupons and other discounts bring it down to around normal or a little above. Do like t Do like the convienience of it though. The woman who helped me was extremely very courteous and explained everything very well. Gary T. I did have to wait but that is to be expected as there were 2 cars in the bay and one in front of me. At that time I felt my time was being respected and I truly appreciate that. Deb F.
I've had a bad experience at this Valvoline in the past, but it is so conveniently located I have gone back again. This experien This experience was much better- much quicker and a more smooth transaction. They seem much more put together to make the service quicker! John G. Rip off! Always good service, they talk you through every detail and make sure that you know of all offers and treatments that would be g Always good service, they talk you through every detail and make sure that you know of all offers and treatments that would be good for my vehicle.
Quick, courteous, attentive. Vince D. I understand the wait. They are courteous, professional, and do good work. The young lady that helped us was super friendly and informative as well as the gentleman who checked the tires and lights while The young lady that helped us was super friendly and informative as well as the gentleman who checked the tires and lights while we waited outside. Great service! Very nice and fast accurate service. You're manager Michael Scott is amazing.
He made me feel so comfortable and explained things for me. He is so friendly and makes He is so friendly and makes you feel very welcome. I will be back thanks to him. The gentleman that spoke with me was very polite. While talking to him I found out he was the manager, and had also worked at th While talking to him I found out he was the manager, and had also worked at the Chillicothe store as well as the Lancaster store. I would return because of his genuine friendliness yet professionalism.
All the employees were extremely polite and professional. Carrie S. The employee explained everything very well and preformed the services in a timely manner. Kylie H. The guys in the shop were friendly and knowledgeable. Good service. Good people. I seem to always get the same salesman and he always remembers what I had from before which impresses me.
He is very honest with He is very honest with me and has never pressured me into purchasing anything but also explained the need for certain things for my truck I am extremely happy with Valvoline. The workers were arguing with each other. The manager and assistant manager were discussing internal problems. Everyone was di Everyone was distracted and they were not paying attention to us at all. It was very unprofessional.
Chels S. The staff was very friendly and knowledgeable and never did I want to feel pressured into buying something!
They made me feel co They made me feel comfortable and I felt like I could trust them. They all did a fantastic job! I didn't catch it while I was there but they only inflated tires on one side of the vehicle. I thought I was due for an oil change but was not. The staff advised me, checked my vehicle. They could have just changed my o They could have just changed my oil even though it did not need it. This increases the trust I have in the staff at this location.
I got there at PM. There were 2 cars waiting before me. Tech Kody came outside and greeted us who were waiting. I told him, He said it was no problem at all!! He had to which the couple of cars in front of me to be fair they got seviced in the order they arrived. I really appreciate that they do that. Very fair. Kody was extremely nice and professional. Friendly and efficient! Great friendly customer service and everything is explained in detail.
Efficient, polite, concerned about wait, very professional.
Although the wait was longer then normal and the car who got there after me for serviced before me.. They asked if I wanted to go around an come first but I did not feel the need but appreciated that they acknowledged that I was there first. Also they helped me get a discount on my windshield wipers..
John M. Always very professional. Pat k. Been useing it for many years. Workers were nice. Had a problem with one of the bays but they took care of customers quickly. Greg R. Very good customer service and was very personable while explaining all offers. Went over all aspects of service. Very satisfied with service and associates. They were all extremely professional and friendly. Waited more then 30 to enter bay. That is my only complaint. I truly hope you reward your employees for their excellent service and sense of urgency. If not, you are doing your business a disservice and probably have a high turnover.
This was my first visit. I was already in the bay so I felt obligated to go ahead and get oil change I was already in the bay so I felt obligated to go ahead and get oil changed I have never paid Lindsey M. The staff was very courteous and friendly. The technicians were very accommodating and helped me reattach my front license plate since I did not have the tools at home. Staff was very friendly and talked to me like an adult. Didn't talk down to me like I don't know anything. Being a female this Being a female this happens a lot when dealing with cars.
Visit Valvoline Instant Oil Change, located at River Valley Blvd, Lancaster, OH, Download coupons. Save on oil changes, tire rotation and more. Find a Valvoline Instant Oil Change location in Lancaster, OH. Download coupons. Save on services like oil changes, tire rotation and more.
The most professional group of people I've experienced when dealing with my car. The oil change itself took longer than normal or it seemed that way. The staff was very friendly, explaining the wait and explaining all issues with car, very patient and got me out of there in The staff was very friendly, explaining the wait and explaining all issues with car, very patient and got me out of there in 15 min once I pulled in. Ed V - Fairfield County. My eyes are more wide open now. Right from the beginning, we were treated not as customers but like we were friends.
This was nice and it really laid the mood f This was nice and it really laid the mood for the visit. They were super helpful and recommended the right things and went the extra mile to make sure that we were completely satisfied with our visit. Seriously I will definitely be back because how we were treated and the quality of customer care we received.
I received great customer service the guys were very friendly I go there all the time to get my oil changed. Great product, location, and great service! Hilary S. The manager walked right out and greeted me. Took down all my information, tbings were super fast and i will definitely always u Took down all my information, tbings were super fast and i will definitely always use that store! RSI Investigations Llc. Very nice helpful and quick. Neil was very professional and offered only what I needed.
He assisted the crew to assure a quick visit. Excellent service!! Lancaster boy. No issues. I come to this location for Donnie. He has excellent customer service skills and vehicle knowledge. He always goes above and bey He always goes above and beyond. Elizabeth H. Everyone was friendly and our oil was changed relatively quickly. Teri K. They where very nice and got me done quickly. Dave J. My wife got me a Groupon but got the wrong one. The mgr fixed the error that we made and got everything worked out.
Ricky R. Have always been good to me. Got what I came for quickly, no nonsense. Maranda L. I really thought the guys were very polite and very knowledgeable. They explained everything well. I would give high praise to K I would give high praise to Kody, Gabriel, and Austin.
They all were excellent. Vickie M. Personable staff, fast service. I always go to this Valvoline. I was satisfied! Pricing is on the high side and felt as is staff did not perform the complete check list even though the paperwork shows that th Pricing is on the high side and felt as is staff did not perform the complete check list even though the paperwork shows that they did?? Waited 1hour to get my car inside for service. Vinnie S. So friendly and apologetic for the wait.
Great team of employees! It took a long time to get in and a long time to get my oil changed. That is too long. This was the Paul S. The professionalism of the work force and not feeling pressure to purchase additional product. Cause I had to wait about 20 or more before I entered the service place. Service was great. Very speedy. Steve W. Great group of guys that delivered the same quality service while traveling, that I am accustom to getting at the Valvoline cent Great group of guys that delivered the same quality service while traveling, that I am accustom to getting at the Valvoline center at home in Charleston, WV.
Dawn G. The gentlemen were very courteous, they did not try to pressure me for things that I did not need. My trip to valvoline was ver My trip to valvoline was very thorough and I will definitely go back. The staff was really nice being one person short I had a longer then average wait time which I was ok with.
They talked to me a They talked to me and told me the price of the oil change which in my eyes is way overcharged. I planned on doing it myself but my mom was taking my truck to NC the following day. I think you need to rethink your diesel prices. I know it takes more oil then most but over Quick service and friendly knowledgeable staff. Lorie S. The guys were all very professional and courteous. The gentleman that put my order in the computer was exceptionally nice.
The wait outside I felt was a little excessive. I paid about double what I have in the past. The difference was a wiper blade and filter. I could have bought them for much le I could have bought them for much less elsewhere. What can you do? Remove the wiper and filter? Amber Marie. The man at the computer offers great customer service! He's very friendly and has a lovely smile. My children remembered him; th My children remembered him; this summer we went for an oil change, it was VERY HOT that day, he spoke to my children and even gave them a popsicle because we were waiting in the hot car.
He was very knowledgeable and answered every question I threw at him. I have been back twice so far! They always do a great job, are fast and no pressure. Quick, friendly, and knowledgeable. Employees are very professional and very kind. Nurse Rached. Cody was very professional and friendly. He was very informative and now I know about more services that are offered that I did He was very informative and now I know about more services that are offered that I didn't know before, for instance; I had no idea VIOC tops off oil between oil changes.
Cody offered and printed off services that were recommended for my vehicle determined by the mileage to review and come back if I would like, because I wasn't interested that day due to time constraints. Cody was also training a new guy and was teaching him well with precision and a bit of humor.
Cody is a stellar employee and you need to give him a raise! I will be back! Excellent service. Sergio is awesome! Overall I had a great experience. I und I understand that a 0w20 oil is recommended but I should still have a choice on what goes in my vehicle. Kody and John were very nice and thorough and quick. Very quick and efficient. Seemed high priced for oil change but it was a sports car.
Fawr O. Conrad W. Nancy K. Although the customer service was excellent and my oil was changed in a timely manner, I think the price of a conventional oil c Although the customer service was excellent and my oil was changed in a timely manner, I think the price of a conventional oil change is still a bit high. Patti W. They made me feel llike family They made me feel llike family and I myself being in public service for over 23 years, is a powerful tool to have, to assure you will have a returned customer. I was very pleased that I had different options to what oil to use and also, what the manufacturer recommended for my car.
I had no idea! I shall return.. Jennifer W. The staff at this Valvoline is always friendly and courteous. In addition, even though the technicians always tell me about purc They determined that the wiper blade had a defect, and they gave me a replacement at no charge. I sincerely appreciate the attention to customer service.
This is an outstanding business. The manager is Damon Granger. CSR today was Michael. Technicians were Donald and Gabriel. Thanks, guys! As far as I am concerned, this is a necessary evil I I normally use a different service for oil change, got in a bind and needed As far as I am concerned, this is a necessary evil I I normally use a different service for oil change, got in a bind and needed an oil change quickly.
So I probably will be more careful about my timing next time. I really doubt that you will actually read this and I am quite sure it will make no difference in your operation. As far as I am concerned I will never tell anyone to use valvoline oil changing service. Satisfied is good enough. To be highly satisfied something exceptional would have had to occur. Michael and Sergio both are always great to work with and explain everything that they are doing and make recommendations for im Michael and Sergio both are always great to work with and explain everything that they are doing and make recommendations for improvements to my vehicle.
I have full confidence that every time I bring in my vehicles they are giving it the attention it needs. Elaine K. Sergio was incredibly kind and not forceful with upgrading etc. Shorter blonde that greeted me outside was very friendly. Cleanliness of shop and guys. Speed of service and quality of wipers. You do a great job training your guys with customer service! Thank you! I was told about what to keep an eye on before having extra work done.
In and out quickly. It was a very good experience. It was fast, they only did what I asked. They are also respectful of the vehicles. I was in and out quickly and was not pressured into any additional services. I have been using Valvoline exclusively since and the pricing has become so astronomical that it is no longer feasible for I have been using Valvoline exclusively since and the pricing has become so astronomical that it is no longer feasible for me to continue.
I am now a retired inner city school teacher and I can no longer afford Valvoline's exorbitant pricing. Even if I was still working I would no longer pay this price. I will now seek out the dealership for my vehicle or a private mechanic. The location and service techs are professional but I will not pay these prices.
I can not. Mike R. Staff was knowledgeable and friendly, did not have to wait very long. Professionalism of staff, neatness of staff and uniforms, cleanliness of facility. Had to wait outside for almost 30 mins, it seemed to be disorganized and we had to back our cars up and change lanes etc. The young men who worked on my car were friendly and professional. Excellent knowlegable friendly service. And good price. The courtesy and professionalism of the technicians was outstanding. I have worked in the service industries for over 30 years. I would be proud to have such workers under my employ.
Josh S. Great staff and with the cameras and their communication, you know exactly what's going on. The mechanics were so friendly and knowledgeable. It was my first time and I will definitely be coming back! Checked everything Checked everything and I didn't have to leave my seat! Melinda T. Charlie b.
I was more upset with chryser. My jeeps tranmission fluid can't be checked or filled This location has always smiling happy, friendly staff. Very friendly attedents Kindness and answer all questions. Lenny s. Very kind and very helpful. Everyone was nice and courteous and friendly. And my visit didn't take that long. Kody H.
Wonderful costumer service, services completed fast and affective and employees were very knowledgeable about services. I always have great service and help at the Lancaster Ohio location. The gentleman that work there are always helpful and cour The gentleman that work there are always helpful and courteous. Tiffany Beth. The crew was nice and helpful. The service was excellent and I would recommend it to anyone!
Friendly service. Michael was great. Deanna W. The rep was very knowledgeable and friendly. Martha C. He did not pressure me into an unnecessary service. He did have all my fluids and tire pressures checked. Very little wait , Max life oil , told the service people what I wanted , and NOT to waste their's or my time trying to sell me Very little wait , Max life oil , told the service people what I wanted , and NOT to waste their's or my time trying to sell me "stuff" I didn't want.
The employees were very nice and helpful. They explained things about my car in a way I could understand. The wait to get in was The wait to get in wasn't long and the service wasn't long as well. I love coming to Valvoline for a oil change. Paul W. Dee L. I guess that I am difficult to please. Gary H. Excellent professionalism and courtesy. Ron K. Over all a good service. I got in and got out quickly. Staff was friendly. Carmen C. The technicians were awesome. They knew what they were doing they got it quickly they interacted with me we joked it was a grea They knew what they were doing they got it quickly they interacted with me we joked it was a great experience.
Kelley O. Very informative and efficient. I will not return to Valvoline. Barney's wife. I am a new widow. I had to change all the information in the computer and the attendant was wonderful to me. He explained the He explained the process and also explained why certain services needed to be performed. They took excellent care of me and my vehicle. Awesome men working at this location. When I got there I Deceptive practices. Kelley T. I had a couple of questions about my Honda and lights that had come on the dashboard recommending service. While Valvoline coul While Valvoline couldn't provide the service I needed, the technician explained the lights to me and told me that they posed no threat to the operation of my vehicle.
He did recommend I visit Honda to remove the lights from the panel. I needed to be just topped off, the staff was very friendly and quick to get me back on the road! Todd N. Courteous, fast and friendly service. All employees were extremely courteous and friendly. The service went fairly quickly and the staff made us feel welcome. Too expensive. Convienient, but expensive,. Very impressed with the customer service of all staff and safety procedures all staff followed.
Made the high price of the oil c Made the high price of the oil change worth it. Jared A. It was quick, efficient, and friendly! Very informative and thorough. Each of the service attendants were very polite. Throughout my visit the service tech had to ask for assistance several times from another tech. He ended up telling me there was He ended up telling me there was a problem with my tire and sending me to a tire repair shop.
There was no problem with my tire. Then hours later in the day my air conditioning in the car just stopped working. I understand that some times wait time is going to be longer when specific services are being done to cars ahead of me. Sergio w Sergio who was in charge that day does a very good job and is very curtious every time I am in for my vehicles. Prompt, courteous, service tech explained the problem and what they were going to do. Quick service. Good friendly service and quick. Chris H. All the employees were super nice.
Only reason I had to wait outside is they just opened and a bunch of us were already in line. Good, hard workers at this location. Always treated in a respectful manner. I use this store for oil changes on both my vehicle's they ate always very professional and do a great job. Lance S. I had to google it. Eric K. Very helpful and friendly. Very friendly service, quick, and nice staff.
Cost of windshield wipers was pretty high! If I had gone This is just not acceptable for a drive through oil change. Momma bear. Those fellas are so polite and respectful. I am satisfied Gary S. The services I received were done in a timely manner the staff was very courtious. Vanessa J.
We have used this location for years. Great value for a service well Great value for a service well done!
I had my tires rotated there for the first time too! I was very happy to hear that they are linked with Ricart - where I purchased my car. From the first greeting until ushered out of the bay, great experience. The manager does a great job and runs a clean, well organized shop. Definitely will be back! Hope they get to hear good feedback.
Keep up the stellar job! I am hearing impaired and wear hearing aids. I explained this to Sergio and that please do not inundate me with offers or servi I explained this to Sergio and that please do not inundate me with offers or services to buy because it irritates me to struggle through understanding what is being said only to find in the end it was just a sales pitch.
Sergio understood my dilemma and treated me respectfully which I greatly appreciate. Will be using this VIOC for all 4 of my vehicles in the future. Dana W. Very professional staff. I only waited longer than 15 minutes because I chose to wait on bay 2 to open. I had a 2 hour window I had a 2 hour window of wait time and I voluntarily waited patiently and let the rest of the customers go ahead.
Please do not hold my wait time against your staff. They offered to move me to bay 1 and I declined. I was from out of the area and I wish I lived closer. I would always return to this location. Quick service when it was my turn. They gave me what I wanted. Nothing in specific, there always room for improvement. Overall I was completely satisfied with all the service. Murano Man. Just that simple. After having to wait they apologized and were very friendly the entire time. Tami J. The employees were very welcoming and friendly. Brian D. Workers were nice quick and knowledgeable.
The oil was changed. This is not rocket science. Friendly workers, clean area and a video monitor where i could see what was happening was a nice perk. Angie C. Great customer service. However, the tech did not know how to change my rear wiper blade as I had requested. The guys were really nice. Jeremy W. Overall satisfied, it's just expensive.. Quick and easy service.
Thanks again! Team was very friendly, I liked the cameras so I could actually see what was going on under the hood and under the vehicle -- ve Team was very friendly, I liked the cameras so I could actually see what was going on under the hood and under the vehicle -- very cool. They always do a really good job and are very presice of other problems you may have wrong with vehicle!. Outstanding customer s Outstanding customer service!!!. Terry Logan oh.
Christian L. They were great and informed me each step of the way what was going on and what they could do to help improve the life of my jee They were great and informed me each step of the way what was going on and what they could do to help improve the life of my jeep. Everything I needed to check was checked. I got great service in less than 15 minutes. I was able to change my oil with a synt I was able to change my oil with a synthetic oil blend.
Norm S. Highly satisfied. Operation was very professional. No cursing and very courteous. The only thing I had to ask them to do was to The only thing I had to ask them to do was to check the air pressure on my outside spare tire. They did, gladly. I'll be back. Johnny J. Staff were very friendly and professional. Michael was very friendly and knowledgeable , makes me feel comfortable with his recommendations. True Hope. Cody H. Great staff, speedy service. Jessica F. C Horn. Awesome staff, oil change done quickly, in and out! We have always received fast friendly service at the Lancaster, Ohio location.
Blake I. Great guys working in the Lancaster, Ohio shop. Would highly recommend. Sheila K. The assistant manager explained all the services in a very friendly straightforward way. My questions were answered promptly, an My questions were answered promptly, and the pricing is quite good. I could not believe how quickly everything was completed!
Friendly and knowledge service. Jeremy A. Sergio and Mike were both super friendly! They made it a pleasant experience for sure. This two guys are awesome and deserve a r This two guys are awesome and deserve a raise or something.
Val F. Everyone was friendly, there was no pressure and They did a great job. Nothing in particular. Was pretty standard for what I expected. Nothing incredibly above and beyond, but also not bad. Precision Lube Express. Valvoline Instant Oil Change. View all 3 Locations.
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