We value your trust and are disappointed we were not able to come to an agreement regarding the recent appointment to your home where we resolved the issues you were experiencing. This confidence is found in the age of your furnace and your air conditioner having operated without our knowledge of any issues since A furnace is a mechanical device that can have failures and the manufacturer recommends annual maintenances to prevent issues such as these.
Per our records we do not find you have had a furnace maintenance completed since and this may be a contributing factor to the issues.
I am sorry we were not successful in reaching a more attractive outcome. What do you think? Share your review. I bought two house with DR Horton last year. Bobs heating is the installer of the heating system.
One of houses has a thermostat wiring issue. I noticed when I replaced the thermostat with a remote control, and blew the fuse and transformer. I ended up buying the parts and fixed it myself and also used the wires that are still good. Fast forward to this year. I like to install AC, So to make thing simple, I asked Bobs Heating to get the other house without wiring issue installed first.
Technicians are good. Then I try to schedule the second one which has the wiring issue and give them the opportunity the inspect the wiring and to fix it. Unfortunately, I will not be able to assist you. It's all right void the warranty on furnace, though the root cause is still not my fault. They just trying to avoid fixing their wiring issue by refusing an existing customer with no technical point to support the decision.
Overall their technicians are good. Their business management is extremely poor.
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