We are an internet based company and do not have a store front for customers to visit. Can I pick up in Houston, Tx? They can only assist with loading your order. We also offer free Houston local delivery call for more info. See a full map at the bottom of where we deliver. What shipping companies do you use?
We ship orders under pounds UPS or Fedex. Freight can bring the order to your house and hand the boxes off the truck piece by piece. Occasionally we may use a different LTL delivery company. If you require a lift-gate service you will be responsible for the fees. How long will it take to receive my order? After the order is placed, we will ship the order within 48 hours. Shipping time takes days. Do you ship internationally?
We can. Orders going to Canada will require a broker on your end before we ship. All other countries will be required to use a freight forwarding company. We will only ship to your freight forwarding company and you will be responsible for the shipment from there. Parts of my order arrived damaged. What can I do? In the rare event of damaged material, quickly inspect your entire order. We only have 2 two days to file a claim with Shipping Company due to damaged parts. Claims after 2 two days will not be accepted. Parts of my order are defective or poor quality.
In the rare event that poor quality parts snuck past our inspectors, we can reship new material free of charge. In some cases pictures may be required. I want to return some or all of my order. What is the return policy? We only accept returns up to 30 days from the time you received your parts.
You will need to call or email us and we can create an RMA number for you. Damaged parts will not be accepted back and you will have to file claim with your shipping company. Step 4 — The warehouse will inspect and receive back in your merchandise. Product received back damaged will not be credited back. Step 5 — We credit back the original card used for the original order. This takes days to reflect in your bank.
I want to exchange some or all of my order.
What is the exchange policy? Customer will be required to submit and pay for a new order. Customer will then be required to mail back original order to us via the Return Process mentioned above. Exchanges will not have a restocking charge unless a new exchange order is not placed. Can I return or exchange custom milled orders? Since all custom orders are made for you, there are no returns or exchanges allowed.
However if there was a mistake on our end we will do our best to correct it. Do you credit back shipping fees? We do not credit back shipping fees. Handrailing - The art form of designing and constructing wreathed handrails for geometrical stairs. Header - 1: A floor-framing member at the edge of a floor opening that "heads off" the floor joists running up to a well opening. Headroom - 1: The clear vertical space allowed for passengers on a stairway to prevent striking the head.
Helical stair - A stair that ascends with identical winders within the space that can be defined between two cylinders of concentric circular plans. Horse - 1: The triangular area of a cut string carriage to which the tread and riser are attached. Kite - A winder in a degree corner that is shaped like a kite in plan. Landing - 1: The space at the top and bottom of a flight at a floor level to provide clear approach to the stair or the floor level from the stair. Landing, Half Space - An intermediate landing turning the stair degrees.
Landing, Quarter Space - An intermediate landing turning the stair 90 degrees. Landing Newel - A newel located at a landing or balcony. Landing Newel, Intermediate - A newel located at a landing or platform between flights in a stairway or at a turn of winders. Landing Nosing - A moulding used to finish the floor or landing edge at a level balustrade. Landing Tread - 1: The top tread in a flight supported by the top riser that is attached in alignment with the floor-surface with the same nosing projection as the treads in the flight below.
Level Quarter Turn - A rail fitting that turns 90 degrees in the level or horizontal plane. Level Rail - A horizontal balustrade attached to a floor or landing. Newel or Newel Post - 1: A vertical element or post used to connect balustrade components to the structure of a stair or floor system. Nosing - 1: The leading edge of the tread. Nosing Projection or Overhang - The horizontal distance measured from the leading edge of the tread to the trailing edge of the tread below. Nosing, Return - A moulding matching the nosing moulding profile and projection of the tread nosing that is mitered to the tread nosing and used to project the end of a returned tread over the cut string face with identical detail to the projection of the tread nosing past the riser face.
Open Stair - A stair that has an open stringer on one or both sides. Open Stringer - A face stringer that is cut out for the treads and risers such that the profile of the steps can be seen from the side. Over Easing - Typically used to describe an easing in a rail with the center of its arc below the top of the rail. Over-the-Post - A balustrade system that uses fittings to provide a continuous handrail over the top of the newel posts. Picket - A vertical element of a fence not used in stairs or balustrades.
Pin Top Baluster - A baluster with a round top that is fitted into holes in the bottom of the rail. Pin Top Newel - An Over-the-Post newel that has a dowel pin turned on the top to fit into a hole in the cap of a rail fitting.
Pitch see also Rake - The slope or angle of a stair in reference to the horizontal plane. Pitch Block - A block of wood cut to a right triangle with the rise and run dimensions of a stair and used as an angle gauge in stairbuilding and handrailing.
Plow - A groove with flat bottom in the length of a board or moulding. Plowed rail - A rail , which has had the bottom, grooved or plowed to accommodate insertion of a square baluster and fillet. Rail Fitting - A rail component or part used to join rails in a continuous fashion through horizontal turns or vertical transitions or to provide for a change in direction for the purpose of attachment to a wall or newel.
Rail Profile or Moulding Profile - The shape as described by a section of a rail or moulding. Rake - 1: Used to describe the particular angle of an object. Rake Rail - A rail at an angle or pitch ; typically a rail on a stair. Reeding - A series of parallel beads used as decorative detail in vertical surfaces of such elements as balusters or newels.
Returned End - 1: The end of a moulding profile that has been mitered to extend the profile across the end and conceal the end grain 2: A handrail fitting that with the moulding profile shaped on the end grain and used as a termination for the end of a rail. Returned Tread - A tread used on open stringer stairs with the nosing "returned" to project over the cut face string at the end of the tread by mitering a matching return nosing to the end of the tread.
Rise - The vertical distance between the leading edges of adjacent treads. Referred to in building codes as riser height. Riser - The vertical component of a step filling the space between the treads. Rosette - A decorative and anchoring wall plate used to terminate a rail into a wall. Rough Stringer - A cut stringer to which the treads and risers are attached that is concealed and attached to the structure. Run - the horizontal distance between two adjacent tread nosings on a stair.
Scroll - The terminal end of a volute that is in the horizontal plane. Shoe Moulding - A convex shaped quarter round moulding, used at the joint between base and floor and where the starting riser meets the floor. Shoe Rail - 1: A plowed rail that is used to receive the square bottom end of balusters when they are not connected directly to the treads See also bottom rail.
Skirt Board - A non-structural fascia used to trim the sides of stairs to which the treads and risers are fitted. Sphere Rule - Refers to the building code that restricts openings in guards to the size of a certain sphere that shall not pass through the guard. Spindles - Turnings such as those used in chairs.
Spindles are not used in stair balustrades. Spiral Stair - A stairway that is circular in plan with uniform winders attached to and radiating from a minimum-diameter support column Spirals diminish to a point. The term is used here to describe the common visual perception not the geometric form of the stairway. Stair - 1: A step or change in elevation of one riser height. Stairbuilder - A person with skills specific to the arts of designing and constructing stairways , and balustrades.
Staircase - That part of the building set apart for the stairs and balustrade generally including the well opening and adjacent walls. Stairway - One or more flights of stairs , with the necessary landings and platforms connecting them, to form a continuous and uninterrupted passage from one level to another.
Stairwell - The inner clear opening formed by turning flights within a well opening or a flight and the well opening. Starting Easing - A rail fitting comprised of an up easing and opening cap used at the bottom of a stairway attached to a starting newel. Starting Newel - The first newe l used at the bottom or beginning of a stairway.
Starting Step - 1: A tread with curved end that is used at the start of the stairway at the bottom. Step - 1: A change in elevation of one riser height to a floor or landing without a tread.
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Steps - A series of treads, typically a single flight with or without a landing at the top. Stringer or String - The inclined boards to which the treads and risers are attached that serve to transfer both live and dead loads of the stair to the structure. Stringer Margin or Reveal - 1: The distance from the gait line to the top edge of a closed stringer.
Sub-Tread - A concealed rough tread used to support the visible finish tread.
Total Run - The total horizontal distance of a flight of stairs. Tread - The horizontal part of a stair upon which the foot is placed.
Tread depth - The term used in building codes for run or going. Turn out - A starting rail fitting or starting step that turns 90 degrees to the starting newel offset beyond the width of the stair above. Up easing - Typically used to describe an easing in a rail with the center of its arc above the top of the rail. Volute, Vertical - A starting rail fitting that is a spiral designed in elevation by connecting a series of degree arcs diminishing in radius by a constant value or proportion.
Volute Step - A type of bullnose starting step with a nosing designed concentric to the plan of the volute or scroll through at least degrees. Since the spiral of the nosing must be "curtailed" to maintain the integrity of the step these are sometimes called Curtail Steps See also scroll step. Wash - The slight horizontal sloping of treads such that the leading edge is lowest to allow water to run off and minimize wear at the nosing edge.
Well hole or Well Opening - The opening in a floor through which a stairway ascends. Winding stair - A stair that turns with winders. Wreath - 1: A handrail that has a curve in plan and elevation referred to as double curvature or a compound curve. Click the link to view our detailed guide to building a staircase, provided by Crown Heritage It will open a new window. Stair parts have many different names, which can confuse first-time stair part buyers who are trying to renovate their current staircase, or for those that are browsing to get ideas for their staircase in a new home.
We at StairPartPros understand the possible confusion one would have about these products. That is why we have created this helpful guide for you to better understand what each product is, and how they are an essential part of a complete staircase. Handrails are what people use to assist them up or down a staircase.
They are typically made from wood and can vary in style, along with curvature. Balusters, also known as pickets or spindles , are mounted shafts that support the handrail on either side of a staircase. They can be made out of iron or wood, and come in a multitude of styles. Also known as a central pole or support column , a newel is the main support of the handrail, either at the end of the handrail or underneath the handrail.
They come in a variety of styles and wood species and are typically solid. A box newel is different in that most are hollow compared to normal newels. Box newels get the name due to the box shape that they have. They come in a variety of sizes and wood species. The tread is the horizontal portion of a staircase that the person steps on to go up or down the stair. They can be made of wood or metal, with carpet being common in residential buildings.
The riser is the near vertical backboard that is between each tread. They connect the treads together and allows for a closed look, as well as increased rigidity. They typically match the tread's wood species and would be covered with carpet as well, if applicable. A board on the side of a staircase, a skirtboard is a non-structural trim piece to add a clean, luxurious look to a staircase. Handrail Fittings are pieces of pre-made wood handrails bent in specific ways to connect two straight or bending handrails.
Includes up-easing, over easing, gooseneck, quarter turn, volute, and others. Shoerails are the "handrails" for shoes on the lower portion of a staircase. It is a channel that allows shoes from balusters to sit flush in. They typically match the handrail's wood species for a uniformed look. Shoerails are not required, however.
Shoes are decorative pieces that the baluster goes through, which covers the hole at the bottom of the baluster. Typically only paired with iron balusters, and can be placed inside a shoerail. Looking for a more detailed guide to all of the terminology in the star business? Look no further. Select a Catagory. A Apron - A trim board attached to a vertical surface used to support the projected edge of a window stool or landing nosing See also Fascia. B Balanced Steps - Winders that do not radiate from a common center but are distributed uniformly through equal segments of the walk line.
D Dextral stair - A stair that turns to the right during ascent. Drop - An ornamental element used at the bottom end of a newel. E Easing - 1: An arc that is tangent to two straight intersecting lines providing a smooth rounding instead of an angular intersection. Flier or Flyer - A Rectangular tread. Half Newel - A newel cut in half longitudinally used against a wall to provide for the termination of a balustrade. Housed stringer - A closed stringer that "houses" the ends of the treads and risers projecting into routed recesses in the stringer See routed stringer.
M Moulding Profile - See rail profile. Nosing Line - see gait line. Open Riser Stair - A stair without riser s such that the space between the treads is open. Partial Open Stair - A stair that has an open side that becomes closed by a wall part way up the flight. Platform - 1. An intermediate landing in a stairway. The extension of the floor landing, which is often used as the top, tread of a spiral stairway.