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5* Spa Day & 2 Treatments @ The Athenaeum Spa, Mayfair

This is probably the worst hotel for service I have ever come across. Booked in for a luxury spa day as a treat for my sister before her wedding, this turned out to be very stressful and not relaxing at all. The spa is tiny and the steam room was out of order so we only had a choice of one of two hot tubs. The dressing room was big enough for 2 people therefore you had to wait whilst others were using it.

The hot stone massage was advertised as an hour but they only provided 30 minutes. Didn't see any sight of the vouchers that we were supposed to receive for next time.

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The hotel falsely advertised the lunch that was suppose to be included so we didn't get to eat in the restaurant, we just had a drink and the waiter refused to address us because of the issue made by the hotel. The manager for the spa was supposedly not in that day, and no other staff members would help rectify the lunch issue. I asked for the managers name so I could contact the hotel about this at a later date and it turned out that they had given me a false name and supposedly do not have any management working there I would never go to this hotel again, the staff are rude and competent and it's a wonder how they have a lack of customer service in this day and age.

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at The Athenaeum

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Athenaeum (London, United Kingdom)

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Athenaeum Spa

VIP treatment champagne lunch - Athenaeum Spa. Athenaeum Spa. Review Highlights. Reviewed 24 June Reviewed 4 June VIP treatment champagne lunch. Review of Athenaeum Spa. More Show less. Date of experience: October Ask clynelishlass about Athenaeum Spa. Thank clynelishlass.

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More Info. Swedish Full Body Massage. Boyanese International Massage. Blissful Four Hands Massage. Shop Tickets And Tours. Shop Now. Participant Guidelines Guests aged 18 or over are welcome.

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Not suitable for pregnant women. The spa requests arrival around 15 minutes before the booked time late arrival can result in treatments being reduced. Dress Code Please bring swimwear and flip-flops. Robes and towels are provided. Other Info Once arranged, this experience cannot be cancelled within 48 hours of the booking and a no show is invalidating.

At a glance

A delicate blend of massage, energy and restoration for the ultimate body indulgence. It combines a relaxing warmth and refreshing coolness to encourage the body to detox and heal. Hot stone massage is a deeply relaxing and rejuvenating treatment where the therapist uses smooth, heated stones as an extension of their own hands, or by placing them on the body. REN Express Treatments. We use warm wax and Lycon hot wax in our treatments.

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