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Do I Need New Tires? Learn More about these warning signs. The second I pulled up Sam let me know it would be about minutes before it was my turn. After that she asked if it was okay After that she asked if it was okay to start the process by checking my tire pressure and lights which I agreed to. After that I was quickly in the bay and out just as fast.
Olivia K. The manager, Jack I believe is name was, was super nice to me and explained everything to me and helped me understand everything The manager, Jack I believe is name was, was super nice to me and explained everything to me and helped me understand everything they were doing to my car.
Danielle M. The employee helping me was nice, respectful. Educated and knew his stuff. He was pleasent. A very quick and thorough oil change,the staff worked well together and watching on the screen is great. Lisa W. Quick service, friendly and efficient. No wait, inspection and oil change within 25 minutes.
Great service. It was who was in that bay line. Energetic staff. They kept me in the loop on each step. I felt welcomed and no pressure for add on services. Monica M. The convenience of getting an oil change in a matter of 15 minutes without leaving the vehicle. Oil change prices seem to go up every time I get an oil change done. I understand paying for convenience but will not be returning with that price point. Marci W. The employees working at my local Valvoline are so friendly and make me feel right at ease. They explain everything so clearly a They explain everything so clearly and I'm not a car person, so I don't know much about it all!
If I have questions they explain things and they are quick and efficient, while being nice and friendly. I love our Valvoline location!!
Most Full Service Oil Changes are completed in under 10 minutes. Service was still good and I was glad to not be offered items I wasn't interested in. There was no wait and they quickly serviced my car. Terms and conditions apply. Plus taxes and applicable fees.
Everyone there is awesome. Dan G. Respectful and efficient technicians. They were out of the power stearing fluid I needed for my car. Good shopper. I was told one price tax included by a technician but paid more at the end. Hammer H. In and out in a reasonable amount of time. In addition, the staff at the facility are always so happy, friendly and enthusiastic In addition, the staff at the facility are always so happy, friendly and enthusiastic. The staff is great! Longer than usual wait. About forty minutes. Not their fault. Just a busy time. The team that was working that day were not only professional, they were extremely courteous and happy!
Everyone greeted me with Everyone greeted me with a smile, worked well as a team and truly seemed to enjoy their work. I only stopped for a state inspection, but your staff made me feel welcomed and valued. I will certainly be back and will tell others about my experience! Great job! Too expensive! Nice customer service. The team was great! The service I received by the staff at Valvoline was outstanding, they explained everything they did to service my car Cindy lu.
He was very nice and knowledgeable. The price is outrageous. The price of the oil change was not given and seemed to be much higher than I have before. When I asked they did a higher grade When I asked they did a higher grade oil due to my miles but wasn't asked before if that was ok. Did not find out till was done and charged total. I don't use high grade oil never had and my car drives beautifully without doing high grade oil.
Staff was friendly but I won't come back my mechanic does oil changes for There were three bays with a car in only one. The service people got me right in to the inspection bay and completed the inspecti The service people got me right in to the inspection bay and completed the inspection very quickly. Patty D. Everyone was professional and got the job done in a timely manner. David B. Always have a very good experience at this location.
Jennifer B. Always great customer service and quick service. Even though everyone wanted there oil changed at the same time it was very quic Even though everyone wanted there oil changed at the same time it was very quick. So quick and efficient! Love the quick service. Love this Valvoline Love it! I was satisfied , no problems but nothing out of the ordinary.
Carolina G. Bruce R. Overall the staff is friendly and service orientated. They appear to be well lead by their Supervisor. Good service, good people, good prices. The manager at the time and staff were great. Excellent people. Ken B. Service was quick and low cost. Sharlene W. Staff is courteous and friendly and I like the people working there, very good group of people.
Just a great experience all around. I was literally that customer who pulled in not knowing they we I was literally that customer who pulled in not knowing they were about to close! I felt so bad. Told them I would be back tomorrow. But nope.
They stayed open and finished the job. The convenience is what really sold me. I appreciate the great people you have on staff. Please keep them happy. They deserve it! Amy T. Everyone is straight forward, friendly, efficient. They have always done a great job. Pat D. Friendly and did a great job.
Don't need more than that! Rob J. It was Ok, nothing special. Quick, friendly service. Did not push other services. Had windshield wiper I needed in stock. They did the oil change in 9 minutes, I was very glad because if it took like 20 mins I might have been running late for work. No pressure to buy extra stuff, just offered. Very friendly staff! Your service personnel were great.
Toucan sam. Everyone was friendly and polite. Jeff was great as always, hands down my favorite employee at this location. The people were pleasant and the work was done smoothly and quickly. I asked about the coupon that I brought and the customer s I asked about the coupon that I brought and the customer service rep help me with it. I would return to this shop. Quick and easy everybody is always pleasant. Staff was very experienced, great to talk to, good service quick in and out. The friendliness and professionalism is great.
They offer services without pressure to buy. They are so welcoming and patient wi They are so welcoming and patient with questions. They are quick and efficient. Nevgonnahappen aol. Just did a great job with my car. Samantha did a great job at going over everything. She helped me find a coupon when I mentioned being tight on money, and did wh She helped me find a coupon when I mentioned being tight on money, and did what she could to help me save money.
She even said hi to my 15 month old who absolutely loved her! You have a good group of guys working in this location! Mary E. Fantastic job! Kudos to all! When I arrived I was given an estimate as to how long before I would be let inside, and it was accurate. They also took care of They also took care of the basic checks headlights, signal lights, etc.
Everyone at this location is always friendly and James and mgr chad are an asset to valvoline. Jeff R. They pay attention to what they are doing. Friendly service. Zach A. Employees were so great. Helped me a lot. Oil change and NYS Inspection done quickly. Abigail N. I'm always highly satisfied with Valvoline and the people employed there; professional and courteous.
Jeff K. Tom S. I felt the pricing was higher then Midas I tried your services again and it was good but stiff more pricy Just being honest. Mary F. People we so friendly and the service was great. Andrew F. The service staff was friendly and the work was done professionally and quickly. Tom D. Staff excellent Dwayne. Very efficient. Had me out in fifteen minutes. Harry ballsonya. Friendly and professional employees. Curtis F. I was in and out quickly. Technician was very professional and nice. The Manager-Chad took care of me and I was very happy with his happy personality-also James was very quick yet very accurate.
James the technician was awesome and very polite and professional. Service is always awesome in this Valvoline station. Jon C. Employees were polite, professional and prompt. Complete service was done in 15 minutes or less. Staff was friendly and courteous Knowledgeable and thorough. Have been coming to this Valvoline site for a while. I never wait long, staff is always friendly and never pushy trying to get m I never wait long, staff is always friendly and never pushy trying to get me to buy additional services.
Frank M. Very efficient and fast. Great service,I always go there! I like staying in my vehicle as well as the courteous service. Sandy D. Nice team and quick service. Price is a little bit high but I know I get the higher quality oil. Happy customer! I moved here 3 years ago from NJ and found your shop by accident. I giving it a try and was very satisfied with the staff n serv I giving it a try and was very satisfied with the staff n service. I do wish there was a Valaoline closer.
Keep up the great service! Robin G. Friendly and knowledgable staff. Very courteous. I am always satisfied with the service I receive at this location. Jim D. Amy K. Very friendly. Offered me additional services but didn't make me feel bad for saying no. Fast and friendly service. The employees were nice and knowledgeable. I was not uncomfortable at all. The staff were very friendly and fast. David L. Time saving during car oil change and excellent customer services results.
Great crew! Service was prompt and staff was very helpful! Even scraped off my old registration sticker for me! The only reas The only reason I had to wait for them to open the door was because they weren't open yet. I was in and out pronto and all your staff made me feel special. Joan E. James, the person whom I spoke with, was clear and concise in the information he gave and in answering any questions I had.
All of the others worked well together to ensure all went smooth. They make a good team. It was a total pleasure being there. Bill R. I needed a headlight replaced, they were very efficient, only took about 15 minutes and the price was very reasonable. I usuall I usually do those types of things myself but because it was mid winter and you have to go through the wheel well to replace it, I decided to have someone else do it where there was better conditions to work on it.
It was well worth the cost and it was completed quickly with no waiting. Daisy Z. The only issue was that a bulb I needed was not in stock. Staff were fantastic though. Kathleen M. I especially want to acknowledge the men who did the work on my car: Joshua, DeWayne and the bottom man An enjoyable experience Thank you Valvoline!! Chad did a great job of correcting my issues. Thank you. Staff is usually very friendly. This visit they seemed to be short on people and short with each other.
Tecnician handed me remi Tecnician handed me reminder sticker with paperwork instead of placing sticker which was fine, but sticker had grease all over it and I did not want greasy sticker on my window for 3 months. I feel like this was one of the small courtesies that suffered by the climate in the shop that evening.
Service was still good and I was glad to not be offered items I wasn't interested in. I will be back. John M. Excellent customer service from Shawna and Samantha-both individuals make you feel extremely welcomed!!! I will drive extra mil I will drive extra miles to this location because of these two individuals. Everything was great as usual. Friendly and knowledgeable. We called for an appointment and were told to come now we have no one waiting.
Whenwe got there we pulled in and service starte Whenwe got there we pulled in and service started. We will use the service again. At our age we teavel very little so have the car serviced spring and fall. Once I got my car inside, I waited in the waiting room Once I got my car inside, I waited in the waiting room for my car to get inspected and it was pretty quick. The team that took care of my car went the extra mile. They changed my oil, air filter, and they reattached a cover underneath m They changed my oil, air filter, and they reattached a cover underneath my car. Emmy B.
Pulled in with a headlight out and was in and out in less than 10 minutes. Wears glasses I think that was his name-was Wears glasses I think that was his name-was very friendly and professional. Made me aware that the headlight socket might need replacing soon but cleaned out a little bit so I could buy time. Alison M. I always have good service they make it quick and easy. The employees were very kind, knowledgeable, and helpful.
Ryan P. The people were very friendly. I felt no pressure to buy additional products. I was in and out in like 5 minutes. No wait. Staff was highly attentive and a pleasure to work with. The technician who helped me was very customer service oriented. John B. Got the job done in 20 minutes. I have been pressured in the past to purchase services. They have also "broken" things in the pat and not mentioned it - I had They have also "broken" things in the pat and not mentioned it - I had to ask.
So, I am still gaining trust back. Felicia H. Samatha was very nice and helpful with me and answer all my questions. Sharon Bauer. Your prices are way too high for a basic oil change and air filter. Karen d. Gene C. Great job as usual. Very professional, efficient and congenial. Samantha assisted me. She was prompt, professional and kind.
The female doing my oil change caught the fact that my rear passenger tire had a nail in it and told me what needed to be done a The female doing my oil change caught the fact that my rear passenger tire had a nail in it and told me what needed to be done am very thankful she caught it before more damage was done went above and beyond her job. Michele M. Very friendly and knowledgeable employees and the price was right,.
Ben T. The manager was helping me and running through the services. Even though they were crazy busy busiest in the Nor Even though they were crazy busy busiest in the Northeast they still were kind, personable, and efficient. I felt taken care of. Bill B. I was told about how long the wait would be When I got in the service was fast and friendly The price was right and the staff di I was told about how long the wait would be When I got in the service was fast and friendly The price was right and the staff did not try to push extra services on me.
Deano S. Good Customer Service, quick and professional. The manager was rude to the employees and was yelling at them, this made my service provider nervous and he rushed through servi The manager was rude to the employees and was yelling at them, this made my service provider nervous and he rushed through service and subsequently didnt give me my next visit sticker. It was unprofessional to be so rude in front of the customers. I like that i can just drive in and get it done no sitting around in a waiting room, even if it cost's a little more it's worth I like that i can just drive in and get it done no sitting around in a waiting room, even if it cost's a little more it's worth it!
Everyone did a great job. The car got totaled the next day so the junkyard has a car with some great free oil in it. I was treated very well, my immediate technician James was very personable, knowledgeable and considerate to my needs and requ I was treated very well, my immediate technician James was very personable, knowledgeable and considerate to my needs and requests.
A far cry from a lot of other businesses who don't listen to customer requests and try to sell anything they can. Was also offered a special coupon code as well to help bring down the costs a little bit. Was very happy with the service!
Improvements can always be made. Pressure to replace items and spend more money. Have used vavoline for years and find that they are very accomadating and convenient. Quick service and friendly staff. Mike B. Always a polite staff and a pleasure to not be pressured into extra services. Nice people to do business with.
Customer service was good: friendly, fast, and no pressure to buy. Susan R. Polite staff and very knowledgeable. I always go to Valvoline for what I need. I especially like the extra servic I won't go anywhere else! Love valvoline!! Excellent focus team in every car service visit.
Mich B. Quick, efficient, friendly service! Brandon H. The cost is one piece - it's much more expensive than the high mileage oil change at Walmart or even the oil change at my dealer The cost is one piece - it's much more expensive than the high mileage oil change at Walmart or even the oil change at my dealership and I'm not confident the folks at Valvoline have better training or experience than at those locations. Jessica got me right in and explained the pricing and what was recommened to be done after 60, on a chevy and was very nice.
The employees were very kind. Seemed knowledgeable about what they were doing. When I come to Valvoline for an oil change it is a constant sales pitch to buy overpriced filters and gas additives. It is very uncomfortable to feel trapped in your vehicle having to deal with this sales pitch. PAM M. Jim B. Staff is very pleasant and professional. Dori W. I appreciate the friendly staff, the quick service they give and that most of the time I do not feel pressured to purchase addit I appreciate the friendly staff, the quick service they give and that most of the time I do not feel pressured to purchase additional services.
When I drive in, I tell them what I want, they deliver it. While they do suggest other services if needed, they do not pressure me!! VERY important to me. The team you have at the Brewerton Road, Cicero, NY have always been professional and courteous to me during my visit The team you have at the Brewerton Road, Cicero, NY have always been professional and courteous to me during my visitation. I actually enjoy the service and the positive attitude projected when I am there. Larry P. Excellent treatment-everything was thoroughly explained.
Good experience. The staff was very polite, informed, not at all pushy and efficiently fast! Very fast service and friendly staff. Staff was very friendly even though it was just for tire check and fluid check. Your associates at this location are very friendly and they make you feel welcome. I use you folks for the fast service and the I use you folks for the fast service and the friendly service. The employee's have a great attitude and were very helpful. They were very professional and friendly.
Made the experience very s Made the experience very smooth. Cheryl T. Staff was awesome and efficient. Very thorough and explained to me what they were doing.
The must-have spilled oil on the skid plate because I smelled oil burn for about 50 miles after and had a few drips. Ron G. Carlos the gentleman that work done he was extremely knowledgeable and helpful I would definitely go back to that problem again. Road trip warrior.
Got right in. All of the technicians were extremely friendly and the service was quick.
Emily P. It was just so much easier than going to the dealer, who is always trying to tell me there is something wrong with my car as wel It was just so much easier than going to the dealer, who is always trying to tell me there is something wrong with my car as well. Its a , nothing is wrong with it! I had my car inspection at Valvoline this year too. I'm very happy with Valvoline.
Richard B. Always get the best service. Fast and no pressure to purchase additional services. Michelle S. Friendly and efficient. Friendly , knowledgeable people! It is hard in this day and age to have trust. I found chad and his fellow coworkers helpful and honest. I will continue to do bu I will continue to do business at this location.
Sheila C. Great service and a quick and simple oil change. Good staff there :. I was very busy and had a limited amount of time that day and got the car done quickly. Plus your location is very convenient fo Plus your location is very convenient for me. The staff were very polite, knowledgeable and explained everything to me. They answered all my questions, even the stupid ones, They answered all my questions, even the stupid ones, in a respectful polite manner. The were quick but efficient.
From the initial contact by Shawna to the teamwork provided by Chris, Samantha and Jess.. Great teamwork and an overall great experience. Quick service, friendly staff. Only complaint is unbelievably loud soda machine in waiting area. Keith B. The machanics were very polite, curtious and very explanatory!
I was very pleased on how the service went!!! Very pleased the wa Very pleased the way they explained everything to me! The attendant James was very professional and knowledgeable and made for a good experience , even on a hot humid day. I will be Don M. Great people. Very knowledgeable and friendly. Char H. It was the fastest oil change I have ever had. It seems to be different employees and they worked together to get you in and out It seems to be different employees and they worked together to get you in and out without waiting 40 minutes like I did before.
Everyone was friendly and smiling. It was a good change from the last time I was there. I will definitely return again. Carlos the attendant was courteous and knowledgeable. Michael H. The gentalman James that helped me out was extremely professional, he had a great attitude and smile, he explained everything The gentalman James that helped me out was extremely professional, he had a great attitude and smile, he explained everything clearly and clearly was happy to be helping me.
If he isn't a manager, maybe he should be. I was impressed with how everyone worked together to service my vehicle. The people were very nice. John K. The crew handled themselves and the process very professionally. They were courteous and informative through the entire process. I appreciate the safety protocols used during the procedure. Overall the process was very efficient. Guy was friendly passed my inspection.
Fast friendly service. Technicians were knowledgeable. Todd W. Quick, honest, capable staff. Very friendly! Work was completed quickly and thoroughly, every step was explained in detail so I was aware of what was going on, employees wer Work was completed quickly and thoroughly, every step was explained in detail so I was aware of what was going on, employees were extremely friendly and pleasant to chat with during the process. Joanne W.
Representatives where extremely friendly,courteous and I never was pressured into any other services. The people taking care of me my vehicle. Extra Kudos to an employee named Carlos! I pulled in very close to closing time and the gentleman I spoke to said no problem with changing the oil.
I offered to come bac I offered to come back the next day knowing that the crew would like to go home on time. They all agreed and reassured me that they had plenty of time to perform the oil change and all of the other standard safety checks. It all worked out with time to spare. The crew was very friendly, but very through.
Aaron The Young. The people that Valvoline has working at this location are truly excellent folks. Carlos especially. He is a very friendly, mi He is a very friendly, mild-mannered individual who greets me with a welcome each time I return. He is complete in his work and never makes me feel pressured as a customer. Despite Valvoline being a little bit more expensive that some of the deals at Midas and other places, they always are pretty rude in their attempts to make me buy more and the service is always lame.
Quick, staff was nice and knowledgeable. Tammie P. The service was quick, allowing me to get back to work quickly. It is beneficial to have lights, fluids, and tires checked when having an oil change. Also, no need for an appointment or to dro Also, no need for an appointment or to drop off the car. The representative was very friendly, knowledgeable, and quick. Staff was nice, service was fast! I will always go to Valvoline for oil changes! Gosh service staff was highly efficient and quick. One of my hub covers was broken while doing the tire rotation.
Jessica was incredilbly friendly and knowledgeable about all aspects of my visit. Eddie S. Courtesy and professionalism, with a good blend of humor added in. The technician and the team were highly professional and made sure that I understood each step of the process. Excellent service, quickly executed, and done welll! The price was good! It was a good experience, nothing wrong with it. Andrea D. Great experience. Staff was friendly and personable. Explained everything.
Wait time was minimal. I am totally satisfied. Highly satisfied does not come in to play for me. Dale B. Pleasant, courteous, timely service. The team is awesome and entergetic! The go above and beyond. Great team. John w. It was quick and no pressure.
Penny S. Professional friendly service, no pressures, informative, fast service, thorough. Jo Anne B. These guys and women are great! They are efficient, articulate, and always helpful. Fast friendly professional service. I was in and out in like 20 minutes and that was exactly what i was looking for. I was in and out very quickly. The staff were very friendly. The price was excellent.
Kayla C. Customer service was excellent, team was knowledgeable and worked together well. Very cooperative, fast and friendly.