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We do not know if they are cash only or if they also accept credit cards. Let Heid's Of Liverpool know that they can share payment processing options on their profile page with customers. Did you know? With Fivestars Pay, businesses like Heid's Of Liverpool can turn payment processing and merchant services into automated growth for their business? For Businesses. Marketing Tips. Merchant Dashboard. For Members. They recommend service items but do not pressure to purchase. Very good service any time I go to that places. Everyone there was friendly and very helpful with questions I had.
Sean A. No pressure to buy. Very thourough. Showed me a plastic hose that was cracked and how cheap I can buy one. Cumputer showed I had Cumputer showed I had a radiator flush recently and did not need one even though I was contemplating having one done. Good employee n very friendly. I've been bringing my Jeep here for almost 10 years now. The staff have not only been super, but willing to answer my questions The staff have not only been super, but willing to answer my questions honestly without any pressure to purchase anything.
Because of that, I usually follow through on recommendations for the smooth operation of my Jeep! Bernard G. Always trying to sell other services. I was created within moments of pulling up.
Everyone was very friendly and I knew exactly what I was getting. I feel that the pricing is a bit high. The manager Scott and the entire staff was attentive to every detail and prfessionly very friendly and helpful. Janet B. Friendly , fast sevice. Received a coupon that I used. Mary B. I was not positive all the young men working there were positive of what they were doing. I thought maybe it was a training lo I thought maybe it was a training location.
I was anxious also as I hate driving onto the proper place on the floor. Which in turn made me made me struggle to discern my wipers from my signals. But I must admit the young men dealing with me were extremely kind. There was one young lady there who was beyond helpful to me and the young men she seems to be training. Overall it was not a bad experience. I truly want you to know what an asset that young lady is to the business. Cordial and professional.
Julie L. Courteous staffKnowledgeable staff took extra time to make a phone call in order to ensure proper fluids used in my truckShort w Courteous staffKnowledgeable staff took extra time to make a phone call in order to ensure proper fluids used in my truckShort wait time. Lincoln MKZ. Sue s. Employees at this location always friendly courteous and knowledgeable. Pam S. I am not one to rate Highly Satisfied for any service. I feel there is always room for improvement. I went in not being knowledgeable about my fiancee's car.
I was treated very well by the staff. Both my daughter and I had quest Both my daughter and I had questions about the car and the service. The staff, who was mostly female, were fantastic. They answered all our questions, made us laugh, and were positive role models for my daughter. My fiancee loves this place and it's easy to see why. They are very professional and help build a sense of community with everyone that comes in. Thank them for us! So far no problems with the service I have received.
Don Z. I pulled right in with no wait. All three of the employees were extremely friendly and helpful. The manager, Meagan Warner, was The manager, Meagan Warner, was truly spectacular compared with most store managers that I've encountered across the broad retail spectrum. She was very knowledgable, friendly, enthusiastic and she did a great job of succinctly explaining recommended services and various ways to use coupons to get future savings.
She was pleasant without being overbearing - talking about the various recommended services. As long as Meagan is the store manager, I will always come to this particular Valvoline store. Teri C. They answered my questions that I asked them. They were honest about it all. The entire staff is professionally friendly, knowledgeable, and informative,. George A. Seems to be a good crew. Max N. Great friendly service, quick. Tony O. Everything was explained clearly.
Had my car done and drove off all in a short period of time rather than having to leave it or Had my car done and drove off all in a short period of time rather than having to leave it or wait for hours. Both Dylan and Devon were polite, and efficient.
One of my best experiences ever! Dan D. Excellent service in timely fashion. Maureen S. Service is reliably excellent, fast and thorough. Ihadtroublewith my tire pressure, my agent explained everything to me and was very courteous. Josh B. I realized my inspection was over-due and was relieved I could get it done at Valvoline on such short notice after work.
Might as well pick up a bag for yourself, too! Plus, access to the Digital Membership. Always a good crew. Don Chrysler. Buy Now.
It was It was convenient and very quick. The people at the Old Liverpool Rd location are always friendly and helpful. My TPMS indicated low pressure. Very nice Everything went well. They were vary efficient and to the point. Zubair Sadid. Friendly communications. Jen Hopkins. The staff is up front about what you need they show you the filters that need changing , what is the best oil to use etc.. I tru I trust them with my car everytime.
David P. The service professional was friendly and knowledgeable. Every one was friendly and knowledgeable. The service managers were professional and extremely helpful. Judy B. Very friendly with me and respectful of eachother. All staff members were very friendly and efficient! They explained all of my options in a way that I could understand. I will de I will definitely return to this location again! Happy returning customer. Great service and great people. The melt The manager was a yo My girl and she was amazing. Knowledgeable and very courteous. Teresa N.
I like how prompt and thorough the crew was. Sometimes there's pressure to buy parts that I don't want to buy, but not this time Sometimes there's pressure to buy parts that I don't want to buy, but not this time and I appreciate that. Megan told me of any potential issues and did not pressure me to buy anything that was unnecessary based on the condition of my Megan told me of any potential issues and did not pressure me to buy anything that was unnecessary based on the condition of my vehicle.
I was satisfied with my experience because Scott was informative and the oil change went swiftly. Also, because the car is turn Also, because the car is turned off, I asked to use the Air Conditioned waiting room and was more comfortable during the process. That said, the waiting room smelled poorly and this is the 2nd time it had the same BAD smell.
Granted, the bathroom is connected but, something could be done to lower the stench in the waiting room. Air fresheners or something would help but it should be dealt with. If it wasn't extremely hot outside, I would not bother to go in the waiting room. Regarding the waiting room reading material, I liked the baseball program that was from baseball HOF ceremony. Fast and friendly. Pricey but you pay for the convenience, and I am okay with that. Exceeded my expectations. Gentleman explained everything clearly.
Very nice. Woman was fantastic. Everything was humming like Everything was humming like a military operation. So glad I went there. Theresa K. Staff was very personable and explained everything thoroughly. I did not feel pressured to purchase any additional services, whi I did not feel pressured to purchase any additional services, which I appreciated. Fast, friendly, no pressure for additional services. Ashlyn M. No issues, quick and easy service! Bob N. All the staff were friendly and made sure our questions were answered.
Very efficient poople. The manager on duty was very professional friendly and knowledgeable. They were quick and efficient. Shaun S. Everyone is always very friendly and willing to answer my questions. They are very knowledgeable and explain what they are doing They are very knowledgeable and explain what they are doing. Even though they let me know that there are other services and products available besides what I came in for, I never feel pressured to buy anything extra.
This last visit for an oil change, I asked the technician's opinion about whether I needed to purchase a new filter. I felt he was being honest with me. As a result, I purchased one new filter but not the other. Next time I come in, I will buy the other one because it will probably need to be changed by then.
I live in the Valley in Syracuse but work for the Liverpool school district. Even in the summer when I don't need to go to work, I still drive out to Liverpool to have my oil changed because I am so happy with the service I receive. Thank you very much. Rhonda S. In a 45 minute lunch period was able to get in and out and back to work on time and the people were all exceptionally courteous In a 45 minute lunch period was able to get in and out and back to work on time and the people were all exceptionally courteous and explained what they were going to do and offerred recommendations for what my car may be needing in the near future to keep it well maintained.
Kathy m. Friendly service people. John C. The attendants were focused on their jobs, that is refreshing, it sets VIOC above the rest. I used this location because of prox I used this location because of proximity to job, but the same level of performance has been received at other locations as well. VIOC has my loyalty and thanks. The staff didnt try to talk me in to anything I didnt need, they were not high pressure, they were extremely professional and po The staff didnt try to talk me in to anything I didnt need, they were not high pressure, they were extremely professional and polite.
To be highly satisfied you would have to go above and beyond the normal. Michelle E.
Manager was excellent, she was very helpful and professional. John H. Sean K. The girl in charge I believe her name was Meghan, really knew her stuff! She was courteous, super knowledgeable, and seemed to She was courteous, super knowledgeable, and seemed to really like what she was doing. You are very lucky to have found someone like her!
Met expectation quick friendly service. Marc M. Great and courteous staff. Van Brackle. This survey is based on 3 separate visits I had at my location. The service manager Megan i think was simply amazing and upon The service manager Megan i think was simply amazing and upon return, she recognized me and the future services I will need for my vehicle.
She was extremely knowledgeable and the teamwork was well noted. She has on 2 different occasions gone above and beyond to both serve and educate me concerning my vehicle. I'll keep going to this location for as many services as I can as it isn't a full-service shop.
I went there for a oil change and I was told that I had a slow leak in the tire and to come back in a couple of days to check. The next day I traveled about a half an hour away from home and I go an instant flat tire. The beading on the internal part of the tire seperated. Char A. They were busy when I pulled in. I had to move out of line so that another car could be serviced car was in a different line an I had to move out of line so that another car could be serviced car was in a different line and needed to be moved to the line I was in.
I had to move a second time because my line moved faster than the other line and the person in the other line was there before me. The parking area was very small and I have a large vehicle. Jay L. The service was fast and the customer service was excellent. Friendly staff, knowledge of what they were talking about. The staff is always thoughtful and professional.
Bd yahoo. Meaghan was very personable and polite. She took care of everything I needed. The wait time to pull in to the bay was far too long. Jess P. I specifically stated I was on a strict budget and would not be purchasing upgrades from the get go and the salesperson, Susan, I specifically stated I was on a strict budget and would not be purchasing upgrades from the get go and the salesperson, Susan, told me she was going to tell me about all of the upgrades anyway.
She did not listen to my request and she took longer than necessary to go through all the upgrades. Got my air pressure done for free which I think is an amazing service you offer. There was no wait, I was in and out very fast a There was no wait, I was in and out very fast and the technician was so friendly! The price and the incouragement to come in before recommended miles by the factory standard. Dan R. The staff were very friendly and attentive, providing excellent customer service.
The cost of the oil change services at Valvol The cost of the oil change services at Valvoline are somewhat high in my opinion. I find the interaction with staff a bit awkward. Especially when I acknowledged I could change my own air filter and already ha Especially when I acknowledged I could change my own air filter and already had a tire rotation. Eric R. The price of the oil change was higher than expected.
Jason S. Service is always good at this location and fast. Very professional and did everything I needed in a timely manner. It was hot day but service was quick. Ashley L. The service was professional and quick, the employees were able to answer my questions. Manager was amazing as was the other staff. Looked for a bolt because one was missing on my filter when I arrived. Quick conven Quick convenient and I had a coupon.
Fran b. Everyone was very courteous and knowledgeable. The cost was a bit more than I expected. Christine R. Everyone was very friendly, helpful and knowledgeable. The techs were very polite, worked quickly to complete the oil change, seemed to work well as a team. Guys and gals were highly knowledgeable, and friendly. They identified special needs of servicing rear wheel drive car. The girl who was helping, I believe she was the assistant manager, was very helpful.
She saw I had a baby and did everything to She saw I had a baby and did everything to make things easier for me. She was very friendly and helpful. Very friendly and competent employees. Every time i come here i get great service! They even do a great job with yearly car inspections. Never had an issue. I was informed with every step they took to change my oil and I felt that they had my best interest at heart.
Lynn O. Quick, lovely gal rep, to the point and got me out while fully informative. But once the history of my particular vehicle is loaded up on the computer, the repre It was my first time visiting, and it was very professional but too intense. I enjoyed seeing everything happen. All the staff w All the staff were great though.
Asia W. She was great and very informative. I felt that my car was taken well care of. Dan b. MARK H. Missy A. The two women working there were very professional and knowledgeable. Great job!!
It was a NYS inspection - handled quickly. Quick, courteous and knowledgable. Krista A. Very friendly service. It was nice to be treated so professionally. I felt like they really cared which is nice this day in age I felt like they really cared which is nice this day in age and I don't see it much, other businesses should take note because they know how to take care of customers here!
The staff was very helpful and friendly, I did not feel pressured to buy a bunch of stuff other than my oriole changed. And the And they got me out really quickly. Thank you Gentlemen! The gentlemen were just that, gentlemen. I appreciated them telling me what they were going to do beforehand, i.
It was fine. Take the compliment. I was satisfied My skid plate was not secured properly. When I drove my car later in the day I could hear something falling off the vehicle. Looks like all of the screws holding it in came off and the skid plate was dragging on the ground. I currently have it taped to hold it in place until this weekend. Always have a good experience here. I probably pay more but with a coupon it's not bad and I trust the service and products I ge I probably pay more but with a coupon it's not bad and I trust the service and products I get.
Mark K. Should just ask customer if they're interested in any other service without the sales pitch. I always used Valvoline oil. Good oil n good employee n my son work at Valvoline. I had the tired rotated. They were not balanced, as far as I know. This made the car very loud to drive and a little uneven. Rick R.
Its was quick efficient and the staff were very friendly. I use the service because it is convenient. Great service, and fast as always. Shawn F. Like the crew that tends to work there. They always seem like a team. Ryan C. They were quick and friendly. Felt comfortable with the care my car was receiving. Proffesional service personel. There was a computer glitch and it was handled very quickly. Cardi B. I went in for a simple oil change Maybe it was good that I did those things as well Maybe it was good that I did those things as well, maybe I just fell victim to your advertising ploy.
Either way, I'm not fully comfortable with the amount I spent based on the services I received. Too late now. Don Chrysler. The staff at valvoline are wonderful! The attendant was informative and made. Very po;ite and efficient. If I could change my oil myself I would not have to pay so much to have this service to my vehicle. Since I am not inclined to d Since I am not inclined to do that driving in to a place and spending about 15 minutes to have it done for me is just ok.
This is really nothing more than a convenience which does not rate a stellar satisfaction experience for me. Everyone was nice. I had no issues. The mechanics were so very nice and constantly kept me updated on what they were doing. I was incredibly happy with the service! I was incredibly happy with the service!!!!!!! Teresa C. The team at the facility on old Liverpool rd are very friendly and always helpful. I wish Valvoline did other services. The problem with most of the other repair shops is they don't treat thier customers as people..
All they care about is your wallet. Kate L. At this Center, I consistently receive wonderful service -- friendly, polite and knowledgeable mechanics, great product, quick, At this Center, I consistently receive wonderful service -- friendly, polite and knowledgeable mechanics, great product, quick, reliable service!..
Last time I was in, one of my tires was very low and they promptly told me that there was an issue there so I was able to avoid a tire situation after that! Bobby V. They always do a great job. They are friendly and keep you informed all the way thru the process. Manuel h. The people who had taken care of me were amazing and went veyond expectations great team. Tom C. Tim, the person that greeted me and was the one that did my oil change was excellentvery friendly and great customer service ski Tim, the person that greeted me and was the one that did my oil change was excellentvery friendly and great customer service skillshe remember my name fro the last visit.
I continue to use this site due to continued customer satisfaction. Bill W. They did what I asked them to do. They were able to get us in and out as soon as possible with no problem. The staff working was very knowledgeable about what was The staff working was very knowledgeable about what was needed to be done and we were very pleased to know that we were in good hands. Quick, courteous and professional.
Tino I. They were nice and knowledgeable. I had decided I was going to get the best wipers, and I needed a tail light. With the oil chan Ryan O. Felt that the price of the oil change was a bit high, but my experience was made much better by the great staff. Kathy R. Just very satisfied with the service and staff. They always do a good job. Friendly, prompt, knowledgable. I have been a customer for a while now but moved to Ohio in Every time I come into town I stop by and they are always willing to double check my car and look at anything I ask them to.
They are the best! Kevin H. Guys are polite quick and efficient. Chris VB. Polite staff, good and quick service. Fast knowledgeable service.
February is customer appreciation month which means Buy One Get One franks and coneys from Heid's of Liverpool! Look for your coupon in the Post Standard. Established in , Heid's is a Central New York landmark. A must Heid's of Liverpool now takes lunch orders through GRUBHUB for Pick-up or Delivery! Sign up for the latest on monthly specials, coupons, mobile unit events and more .
Tony F. Overall, I felt they were on their time and not mine, I was definitely there longer than I had to be and I felt they were slack. This was my first visit to a Valvoline. Even with a coupon I was able to find on my phone while I waited outside almost 25 or Although the manager was extremely polite, there were too many upsell attempts and it was just annoying. I wanted an oil change, nothing else but it felt like there were 10 different upsell options.
Dawn K. The Manager - Brian - went out of his way to help me with a different problem. I needed a number from the remote starter under I needed a number from the remote starter under the dash and he got under there and found it for me. This was my husbands car and he lost his remote and the only way to replace it was getting that number for it was an after-market discontinued remote. I could not thank him enough for going out of his way.. And I was able to locate the remote I needed to get it for a Christmas gift for my husband!
Very happy, Dawn. Jon p. Marvin S. Thanks form your services. Tami M. I'm always satisfied from valvoline. I asked to change the wiper blades on my Jeep. The technician said he'd check them first to confirm they needed replacement. I was able to pull right in and have my car serviced in a reasonable time. It was the wait to get in. We were compensated for our wait very generously and it is ve We were compensated for our wait very generously and it is very appreciated. He clearly explained every service that was offered and insured we were well taken care of in the most efficient way possible.
We will definitely be returning and look forward to it. Kim M. Only because of the long wait for an inspection. Michelle A. I was somewhat surprised at the price. Lou S. Friendly, knowledgable supervisor. Efficient staff. Brian was great. Irene S. Lenna B. I didn't feel pressured to buy anything. The showed me all my filters and let me decide if I wanted. I kinda thought I would b I kinda thought I would be needing new ones as those filters were 4 yrs old as it was.
Very dirty too. So I did buy new and I had a coupon which they accepted and gave me a discount also. The total bill was very reasonable and I am happy with their service. I will go back again. Edie M. The technicians were very efficient and courteous. Daryn K. Very professional , fast , and interact with their customers in a great fashion.
The service was performed quickly and they let me know what preventative maintenance I should do and explained it clearly. They did not have the part to replace my air filter but still let me know it needed to be replaced and recommended where to get the part. Above and beyond Tim B. It took a much longer time then usual. Tim and Terry were very friendly and helpful.
I appreciated their banter which made the experience quick and pleasant. The wait was very long. I think I spent over an hour there total. I know you used to advertise 15 minute oil changes but it sure I know you used to advertise 15 minute oil changes but it surely was not. As well as everyone else helping me t As well as everyone else helping me there they were awesome. I felt very confident I was in good hands as I do not know much about cars. I appreciate everything they did for me. I was instantly greeted. My husband was in the other bay, we met there and as soon as I got there the staff greeted me and ackno My husband was in the other bay, we met there and as soon as I got there the staff greeted me and acknowledged our military service as a discount.
This appreciation was wonderful. Andy is very professional and knowledgeable. Mike M. Very professional! I really liked Tim he made the experience friendly and funny. He's a good guy and didn't pressure me for add-ons. I will definit I will definitely retune for future service. The personal were very friendly, helpful and seem to know about everything I had questions on. Well done. Tiffany A.
The manager went above and beyond to explain everything and answer all of my questions - including showing me the parts under th The manager went above and beyond to explain everything and answer all of my questions - including showing me the parts under the hood instead of bringing them over to me when I requested to do so! I had previously had such a bad experience with a different valvoline location involving extreme up-charging - to the tune of 4x the original quoted price - that I actually ended up boycotting the franchise altogether for a decade. Fast forward 10 years and I had a coupon and a road trip coupled with that valvoline being open and ready to get to work on my car immediately, I decided to give them another chance.
They did not disappoint! In fact, upon hearing my previous boycott explanation, the manager refused my coupon and instead gave me an even better deal! I am incredibly grateful for what he did for me. He singlehandedly earned my business and loyalty back for the company. I have already sung this stores praises to several people, and have recommended it wholeheartedly and without hesitation. Thank you! They were extremely short staffed however they were very through and fast in the service that they provided to us.
We brought i We brought in two vehicles at the same time and both were done within minutes of each other. The staff was friendly and knowledgeable. They made sure we understood everything and we were done in a relatively short amount of time considering. Momma bear. Polite and good service. I will be back and so will my family. Becky R. Erica O. Elvis q. The wiper was too expensive. They did not tell me how much it would cost before they put it on. The price when Iast put it on wa The price when Iast put it on was Not a happy camper.
Chonce s. Wating room doesnt have a tv nor vending machine for waiting customers. Kathie E. I was provided all of the information that I needed to make additional purchases at this site and I was not pressured to make pu I was provided all of the information that I needed to make additional purchases at this site and I was not pressured to make purchases that I didn't want at that time. The staff is professional and friendly. Go there all the time.
I'm comfortable with what they do. Good job keep it up. Mark S. The staff and especially the manager went above and beyond to make this a pleasant experience. I will continue to go to this pa I will continue to go to this particular location because of the thoughtfulness of the staff. Monie L. Quick and personable service.. The staff was very kind and welcoming. Very knowledgeable on cars and services.
I have used the same service center for the past few years for oil changes and state inspections. I am almost always able to get I am almost always able to get right in. The staff is friendly, knowledgeable, and the work is done quickly. Services are offered, but if declined, there is no extra pressure to buy them. Everyone was extremely friendly and helpful, they made recommendations but were not pushy which I feel is very important.
I will I will continue to use your services. Will have to make a return trip because they did not turn off the "check maint. Marc w. Everyone was friendly and funny, did their job with attention and profession, Enjoyed my time there.