I am very satisfied with the service I received. Felix K. The service was quick, I liked that I could stay in my car while they did the oil change, the staff was friendly and professiona The service was quick, I liked that I could stay in my car while they did the oil change, the staff was friendly and professional. Kenny P. Fast and easy and cheaper than my mechanic. Both people were pleasant, prompt, and professional.
I was surprised at how quick the entire change went and i liked sitting in I was surprised at how quick the entire change went and i liked sitting in my car through the service. Overall great experience. Rick C. Very professional treatment by staff.
Good attitude of all workers. Ron from Washington. They work as a team. They showed me the dip stick after the oil change. Also checked trans fluid on request. Cesar Gutierrez. Too long of a Survey. This is double the amount I normally pay. It's excessive. Deanna R. Bryn was super helpful and took great care of me. The staff was most courteous and explained everything they were doing. My only comment is that before they fill my windshield w My only comment is that before they fill my windshield washer canister, they ask if I use 0 degree washer fluid.
They watered down the fluid, and I go to Tahoe often in the winter. Small detail, but just a comment for future services. The oil change was done very quickly. Jon W. All service performed on my vehicle was satisfactory. Costumer service the best. Susan H. The gentleman I worked with was friendly, explained everything to me very well, was very respectful.
It took so little time and It took so little time and was overall a pleasant experience. Everyone is always very nice here. The service was quick, professional, and the techs were clearly checking off items with call outs to each other which provided a The service was quick, professional, and the techs were clearly checking off items with call outs to each other which provided a sense of thoroughness and professionalism.
Tamrin D. Surprised that my VW needed synthetic oil and the associated cost. Norma Bautista. Staff was really friendly, very professional and got my service done quickly. There was no wait and the service was completed quickly. Patty T. Staff was great. Not too happy about sittin in car while service was done! GMC driver. The value of the service didn't match the cost. Brad G. Employees like her are hard to find!! I hope she I hope she is paid well! Fully checked my vehicle and made recommendations. I have used this place several times before and been satisfied but this time I have used this place several times before and been satisfied but this time was different.
Excellent service! Lorenzo De La Vega. The tech, a young lady was very customer service savy. She was a pleasure to do business with. Over all customer service awesome as was the female manager. The manager Bryn was exceptional in her explanation of services and professionalism.
She seemed to have a high level of supervis She seemed to have a high level of supervision of her staff. It was a busy time so I did wait 40 minutes for the service to be complete. The survey asked if I waited in the "waiting area". This station does not have one. When it was Penzoil, it did.
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Would welcome a waiting area. Donna E. The luxury of pulling right up and into the service bay. The full point inspection that I am included in. If there are additio If there are additional recommendations made they provide a visual on why the "filter" needs changing. They provided a receipt showing the strength of my battery and explained the life expectancy of an original battery. In my case the reading was below "replace battery. I'm at the bank Dead battery!! Glenn A. Marin Co. All great.
Staff bows what they do and very pleasant. At one time I co I prefer the old way!! Glenn K. Friendly knowledgeable staff. Highly efficient and fast service. Liana R. Everything was smooth and fast. The techs were very polite and awesome! Edith L. The only thing I was surprised that they didn't recommend any additional services. I intended to change the cabin air filter and I intended to change the cabin air filter and the engine air filter I think that's what I was told I needed previously But they didn't bring it up so maybe you guys don't offer those services?
Not sure. Greg K. It went quickly, Alex was courteous, helpful, and knowledgable. It's McD. Mark - Novato.
The technician was very friendly and explained every step of the oil change procedure. He kept me infomred of how long approxim He kept me infomred of how long approximately things would take and how much approximately my Toyota Tundra would take in oil, which the other places won't tell you, because they want to jack up the price on you at the end of the service. Outstanding customer service, great familiarity w my vehicle. Very quick. When I pulled up they were working fast and very good communication due to the recent fires only one employee he was wearing a m When I pulled up they were working fast and very good communication due to the recent fires only one employee he was wearing a mask but not an n95when it became my turn to pull into the garage I handed a dust mask n Also I can hear the people who work on the oil change underneath that they needed a break I took that as they were working overtime.
I feel they're getting pushed too hard and a result of that they overlooked installing air filter , before they were going to close my hood they notice they didn't install enclose my air filter. They put it back together before I left. I feel they need to slow down so mistakes are not taken. They checked everything. They showed me that filters were clean and did not need changing.
Gerry F. Comprehensive and attention to detail and kept informed of the progress and necessity of each service. My servicer talked m My servicer talked me through what was a possible issue with my car and why it would be necessary to work on it. I appreciated him not taking advantage of my stupidity, and I appreciated him going slow for me. Great customer service, great work ethic. Overall a great experience!
Tom R. Quick, very friendly and no upsell pressure. BRYN was amazing! We had a slight issue on tire pressure and she took care of us remembering we had been there 40 min beforeWe de We had a slight issue on tire pressure and she took care of us remembering we had been there 40 min beforeWe definitely will be back.
Chris W. Even though construction was in process we received prompt service. No waiting room, no smoking in vehicle, no window washing, no free coffee. All the employees were very professional, courteous and did an excellent job! Every one there was very professional and treated me with respect. They guided me through the whole process in a simple way. I know my vehicle very well. I felt no pressure to purchase any unnecessary items, service was prompt and polite. I always check I always check my vehicle after leaving for leaks or irregularities.
All was fine. Good job Novato Team!! Jessica G. The staff were amazing! That's what blew me away. They were clearly following the safety protocols and calling out what they wer They were clearly following the safety protocols and calling out what they were doing to each other. Worked really well as a team, excellent communication. Moved with purpose. I thought at the time that the managers should know how good these staff are and almost asked for a way to let them know.
So glad the survey came. Don't always fill these out but these staff members deserve to be recognized. As a manager of 45 staff members myself, these are the kind of employees I would want working for me. Doctor Craig. Quick, knowledgeable service. Danny L. The service was excellent. Staff was knowledgeable and fast. No pressure for add ons which I appreciated. Armando G. Attendants were friendly. I felt that everyone who helped me was knowledgeable and friendly. I trusted the people and service. Promp serves and Friendly faces.
They are very friendly and I would recommend them to everyone. It was also great to see some female in there. Both attendants were very professional. When I denied additional services, they were both respectful and efficient. Very good se Very good service. Overall Great customer service. Quick service, friendly staff. Petronio S. I was very well answered about my questions! All done,no complains! Helen, J. The young team in Novato were The young team in Novato were super friendly, efficient and even pointed out a nail in one of my tires.
I will definitely return for another service, as I didn't feel pressured into getting other services even though I was shown I needed two filters, I was advised to get the most important one and return when my finances allow me. Krupp the good work! Mila H. The staff was great and they enjoyed doing their work! Jennifer F. Staff were very knowledgable and were just pleasant to deal with.
They were very personable and friendly and sincerely showed t They were very personable and friendly and sincerely showed they cared about their customers and the quality of job that they did! Appreciate the personnel and the ability to ask questions not specifically about the oil change but about the car in general. Conscientious response to the above. Everyone had a lot of knowledge.
The customer service was great and it was done quickly. They have a new base to work with and explain the Valvoline way including staying in the car- which I like, and the higher prices. I do think that in time, when the team gets more gelled they will have it down- the greeter seemed like a good leader and manager. Service representative knowledgeable enthusiastic and pleasure to work with. Robert B,. Great and knowledgable service! Gabriel E. Everyone who was working was very nice and they worked as a team which i really enjoy seeing.
Like how I can stay in my car and Like how I can stay in my car and just relax while seeing what is going on and the choices I can get. Juan M.
Excelente servicio con amabilidad. El Esperanza. I was most impressed with th I was most impressed with the competence and friendliness of the staff. Will definitely come back again. Such a great experience. Getting an oil change can actually be fun! George H. Staff were friendly and knowledgeable; service was rendered quickly and efficiently.
I was told you do a transmission fluid change for a Chrysler minivan, as they open the hood and use the flashlight and wait I was told you do a transmission fluid change for a Chrysler minivan, as they open the hood and use the flashlight and waited 5 minutes they came to a conclusion that they could not work on my car, I was told it was too much labor-intensive to do the service for my vehicle.
Mike M. Hassle free!
Quick and easy. Enda D. Great customer service and highly knowledgeable. Patrick Burr. I never got the opportunity to leave my vehicle. I was very satisfied with the service with the price and with their confidence I was very satisfied with the service with the price and with their confidence. I would have liked to get out of my vehicle and sit in your waiting room while my car was being serviced. They did an excellent job extremely polite and very competent.
I am a satisfied customer and will come back again and recommend you to others. No pressure. Filled at fluids. But told me to stay in car. I usually go to safeway. They need a TV in waiting ro They need a TV in waiting room. I was amazed by the service provided and positive vibe of the workers, who operated as a very well harmonized, happy team. Everyone was cheerful and enjoying their work, which is such a refreshing vibe compared to many businesses these days with dour service staff. I loved being there! Staffs seri was great and friendly. The guys you have working there, were clean nice and friendly and very professional.
They have a very efficient and courteous staff, I feel confident that my car is taken care of properly when I go there. May W. I just love your staff; they are fun and friendly and refreshingly diverse. Keep up the great work with hiring! Staff were incredibly knowledgeable and super friendly. I appreciate the quick turn around, not needing an appointment, and bei I appreciate the quick turn around, not needing an appointment, and being able to remain in my car during the process.
I think I would have preferred to wait in a waiting room over my car. Emanuel C. The person who helped me was very nice, attentive. Explained everything. The service w The service was great and different from the rest. John W. Again received great, friendly, professional customer service. The price is too high. Kitty H. She was efficient and explained everything and was overall just great.
The other workers were also very friendly. David D. Drive thru was great. Friendly professional staff. Marie T. Really nice guys. Friendly and efficient. Super easy way to have oil change. I'll be back. Atte alex. Great service all around!! Andrew R. Quick and very attentive customer service. Just a convenient, friendly service!
I was able to have my oil changed, tires rotated and windshield wipers replaced in less tha I was able to have my oil changed, tires rotated and windshield wipers replaced in less than 20 minutes. Saved me time and I feel safe my car is ready for the long commute I have. I was a regular customer at Pennzoil because of the convenient location, but really thrilled with the service at Valvoline. It was more expensive than I thought. It was just an oil change. Duane G. I never had to leave my truck, the team seemed knowledgeable and honest.
Russo was great. I forgot his first name. Your crew was really great all the way around. Courteous, fast and seem very competent. Quick and professional service. Also all the employees were friendly not only to mess the customer but to each other as well. I also like how the have safety procedures in place lol calling out what and where they are doing something and having a different person check all work. I went to Jiffy Lune years ago and my trans fluid was drained and not replaced causing my trans to freeze and break miles later on my way to Tahoe.
I never went back there except to get paid for my replacement trans. Gayle G. Attendant was very good at explaining everything. Everyone was very friendly and great to see girls working there! Jeff r.
We ended up test driving what he found out later was a car instead of I felt like I had a say in the care of my car - which oil to use, I also pointed out that I had not received my check for the tires yet and it had been a week since I was told the check would be mailed. Regards, Diana Kennedy - General Manager - Paul H. The Receptionists there act as if they have something better to do then to be bothered with answering your calls or your stupid questions.
It was quick very nice person I dealt with and very convenient. Carla O. They were friendly, knowledgeable and i like how u stay in your car and all paperwork is electronic. Cincha B. Service was quick, and liked how I could stay in my vehicle to observe. Techs were professional and did not try to upsell servic Techs were professional and did not try to upsell services but did show services and prices.
I will use them again. I feel that the pricing is too high. Rich S. The service was quick, and I was not pressured to get anything more than what I came for. Staff where is Jamie and I want to bowl and fast, very efficient team. It was almost like a symphony of cooperation, reminde It was almost like a symphony of cooperation, reminded me of in n out burger in a way.
Good experience, very quick! Excellent service, friendly staff. Electronic Drum Kit. Test Your Intolerance. Nail Centre Salon. Express pedicure with gel finish. Two people: one-course lunch. Two people: gourmet burgers, fries and a drink. Enoki Japanese Restaurant. Two people: Japanese banquet. WiFi Wireless Smart Doorbell. Studio Hair and Beauty. Womens' wash, cut and style package. Gemini Cafe. Two breakfast or lunch dishes. Sinta Day Spa. One session: eyebrow grooming and eyelash tinting.
Star Register. Deluxe package. Saigon Paris Cafe and Bakery. One main meal for breakfast or lunch. Tulsi Contemporary Indian Cuisine. Coupon must be presented in advance. Make an Appointment. Free Shuttle Service to and from Mellow Motors. Not valid with other offer or special. Call for more details. We enjoy taking our cars to Mellow Motors for service and for advice. Read All Reviews.
Some of Our Services Our factory trained technicians are able to handle everything from a routine service to a complex diagnostic problem. Go to Services Page. Our Cycling Club As many of you know Ric has been actively involved in the local cycling world for a long time.