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How Ofcom deals with other TV and radio complaints

What you can complain about

There are laws on email marketing which give you rights of privacy about how your personal data is processed and shared by companies. This gives you the right to ask the Commissioner to exercise enforcement functions. Find out more about data protection. Preference services have been set up by the direct mail industry to give consumers the option to have their names and home addresses in the UK removed from or added to lists used by the industry.

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Just follow these few simple tips on how to complain and you'll be well . a government-run regulator which deals with issues between you and. If your complaint is about the services that we provide to you, we will deal with your complaint under the procedure below. If your complaint is.

It is free to register with each of them. The Mailing Preference Service can remove your details from up to 95 per cent of direct mailing lists.

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However, this will not stop mail that has been sent from overseas, or unaddressed material, or mail addressed to 'The Occupier'. You can also expect to continue to receive mailings from companies with whom you have done business in the past and you may also receive mailings from small, local companies. It is unlawful for companies to make unsolicited direct marketing calls to individuals who have indicated that they do not want to receive them.

What to expect when you make a complaint

You can either contact the companies directly and ask them not to call you or give your details to a central register. Royal Mail also has an opt out from their Door to Door Service. You can find out more on the Royal Mail website.

The Bereavement Register will remove the names and addresses of people who have died from databases and mailing files. The service is free. Share this page.

iD Mobile Complaints Code of Practice

This document describes what alternative dispute resolution is and how it might be useful to Irish consumers. Where to complain about home building or home improvements Many professions are involved in home improvements, here you will find information on the various organisations that deal with trades and professions involved in home building or home improvements in Ireland. Making a complaint about telecommunications or postal services ComReg deals with unresolved complaints about telecommunications or postal services.

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Find out how and when to make a complaint. Making a complaint about a taxi, hackney or limousine The vast majority of taxi, hackney or limousine drivers operate safe, efficient services. Find out how to make a complaint about bad service.


Making a complaint about a financial service provider The Financial Services and Pensions Ombudsman ensures that unresolved complaints from customers of financial service providers are investigated, mediated and adjudicated fairly. Find out more about the Financial Services and Pensions Ombudsman.

Where to complain about a professional and others Many professions and skills groups have professional bodies to represent their interests.

5 Step Process for Handling Complaints

Find out here about making complaints about a solicitor, barrister, teacher, accountant or a counsellor or therapist to their professional organisations. Where to complain about medical professionals The medical professions in Ireland have regulatory bodies to promote high standards of professional conduct, maintain a register of qualified personnel and investigate allegations of professional misconduct or fitness to practice.

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Disputes with financial institutions in other EU countries FIN-NET is a mechanism that allows unresolved cross-border disputes between you and your financial service provider to be solved quickly and easily. Government organisations and public bodies If you have a complaint about a government organisation or public body you should always contact the organisation or body first to make your complaint. Find contacts for government and other public bodies.

Northern Ireland Ombudsman The Northern Ireland Ombudsman deals with complaints from people who believe they have suffered injustice as a result of poor administration - or the wrong applications of rules by government departments and public bodies. The Ombudsman can deal with complaints about: a government department or agency local councils health services education services You can find a full list of organisations that the Ombudsman can investigate on the Ombudsman website.

How to raise a complaint

Making a complaint to the Ombudsman You can make a complaint to the Ombudsman by: completing an online complaint form downloading a complaint form to email or send by post contact the Ombudsman's office by phone, email or in writing All complaints made to the Ombudsman are treated in the strictest confidence.

The European Ombudsman The European Ombudsman investigates complaints about maladministration in the institutions and bodies of the European Union. European Ombudsman Complaints about the police The Office of the Police Ombudsman for Northern Ireland provides an independent impartial police complaints system for the people and the police of Northern Ireland.

Make a complaint to prison service.